A CLOSER LOOK

What is Zammad?

Zammad is an open-source help desk for handling customer support conversations as tickets. Teams can operate it on their own servers, using organized queues and customer context while purchasing hosted service or professional support separately if needed.

Ticket queues

Customer history

Assignment rules

Knowledge management

Know what you're signing up for.

Zammad can be used under AGPL-3.0 terms without a software subscription. Self-hosted application; hosted subscriptions and optional support contracts are paid. Deployment, maintenance and any external services remain the user’s responsibility.

Open-source edition

$0software license

Self-hosted application; hosted subscriptions and optional support contracts are paid.

Ticket queues
Customer history
Assignment rules

View official plan

Self-hosted application; hosted subscriptions and optional support contracts are paid.

Check current official pricing

The useful parts. The trade-offs.

Why consider it

Self-hosted deployment keeps customer records under your control

Optional professional support provides an upgrade path

What to keep in mind

Requires maintained server infrastructure

Channel setup and routing need administrative work

How to use it well

Connect a support mailbox and agree on ownership, priority and response conventions before adding every channel. Use a small set of ticket states and test how customer replies, internal notes and reassignment appear to each agent.

Review queues regularly to find tickets without a clear next action. Zammad’s license does not impose a software subscription, but the system still needs reliable hosting and upgrades. Decide whether community assistance is enough or a commercial support contract is appropriate for your operations.

A few things you might be wondering.

Is Zammad free?

Zammad can be used under AGPL-3.0 terms without a software subscription. Self-hosted application; hosted subscriptions and optional support contracts are paid. Deployment, maintenance and any external services remain the user’s responsibility.

Does commercial use require a license fee?

No. Zammad says there are no license fees for private or commercial use under AGPL terms.

Why are paid self-hosted subscriptions offered?

They provide professional support and related services rather than being required to use the open-source application.

Where can I check the latest prices?

Use the provider link on this page. Billing period, location, team size, promotions, taxes, and optional extras may affect the amount you pay.

How should I compare this tool with alternatives?

Choose tools for the same task, then compare their feature limits, platform support, and total cost for your team. The Compare button helps you keep a shortlist.

Are the user reviews moderated?

Yes. New reviews are submitted for moderation. We show published user reviews separately from the editorial overview and never assign a default user rating.

Zammad

What is Zammad?

Ticket queues

Customer history

Assignment rules

Knowledge management

Is it a good fit?

Best suited to

Before you choose

Know what you're signing up for.

Open-source edition

The useful parts. The trade-offs.

Why consider it

What to keep in mind

A few things you might be wondering.

Real experiences matter.

Be the first to share your experience.

Keep exploring.

Know a useful tool?

Zammad

What is Zammad?

Ticket queues

Customer history

Assignment rules

Knowledge management

Is it a good fit?

Best suited to

Before you choose

Know what you're signing up for.

Open-source edition

The useful parts. The trade-offs.

Why consider it

What to keep in mind

A few things you might be wondering.

Real experiences matter.

Be the first to share your experience.

Keep exploring.

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