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HESK

Customer support

Free self-hosted editionEditorial overview
A CLOSER LOOK

What is HESK?

HESK is a downloadable help desk for support tickets and a customer knowledge base. Its free self-hosted edition has no time or per-user charge, while retaining vendor credit links and leaving hosting, updates and email configuration to the operator.

Support tickets

Knowledge base

Ticket categories

Email notifications

Is it a good fit?

Best suited to

Small organizations needing a straightforward self-hosted help desk.

Before you choose

Required credit links remain unless a separate license removes them.

Editorial assessment based on the provider’s published information. Our method

Know what you're signing up for.

HESK provides HESK Free access on an ongoing basis. No time or per-user fee; required HESK credit links remain. Hosting and maintenance are yours; branding removal and cloud-only modules cost extra.

HESK Free

$0ongoing free access

Hosting and maintenance are yours; branding removal and cloud-only modules cost extra.

  • Support tickets
  • Knowledge base
  • Ticket categories
View official plan

Hosting and maintenance are yours; branding removal and cloud-only modules cost extra.

Check current official pricing

The useful parts. The trade-offs.

Why consider it

No timed trial or per-agent subscription

Knowledge base can reduce repeated support requests

What to keep in mind

Self-hosting and mail setup are your responsibility

Branding and cloud-only modules have separate terms

How to use it well

Create knowledge-base articles for repeated questions before publishing the ticket form. Define ticket categories and staff permissions, then submit a complete test request to verify notifications, attachments and the customer’s view of the conversation.

HESK Free runs on your PHP/MySQL hosting and needs routine updates and backups. Use the installation and quick-start guidance to configure mail and scheduled tasks. The paid cloud offering includes different operational services and exclusive modules, so evaluate it as a separate edition.

A few things you might be wondering.

Is HESK free?

HESK provides HESK Free access on an ongoing basis. No time or per-user fee; required HESK credit links remain. Hosting and maintenance are yours; branding removal and cloud-only modules cost extra.

Does free HESK impose per-user fees?

No. The vendor describes the self-hosted software as having no per-user fee or trial period.

What does the optional license purchase remove?

It can remove the HESK credit links; it is not required for ordinary free use.

Where can I check the latest prices?

Use the provider link on this page. Billing period, location, team size, promotions, taxes, and optional extras may affect the amount you pay.

How should I compare this tool with alternatives?

Choose tools for the same task, then compare their feature limits, platform support, and total cost for your team. The Compare button helps you keep a shortlist.

Are the user reviews moderated?

Yes. New reviews are submitted for moderation. We show published user reviews separately from the editorial overview and never assign a default user rating.

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